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Education
The pedagogical option in secondary studies is a program focused on learning teaching methods and practices, based both on educational theories and on their practical application. It prepares learners to develop skills in communication, knowledge transfer, and group management
Content and topics covered:
• Teaching methods: active approach (student involvement), expository (structured transmission of knowledge), and interrogative (stimulating reflection through questioning).
• Theoretical foundations of education: principles of learning psychology and subject didactics.
• Teaching practices course preparation and organization, evaluation techniques, and pedagogical follow-up.
• Classroom management: facilitation, positive discipline, and interaction with learners.
• Pedagogical communication: development of relational skills and the ability to express oneself clearly before a group.
Key learning outcomes:
• Mastery of different pedagogical approaches adapted to the profiles and needs of learners.
• Ability to design, plan, and deliver courses in a clear and structured manner.
• Development of skills in communication, facilitation, and classroom management.
• Awareness of the ethical and social responsibilities associated with the teaching profession.
👉 Professional value:
This training provides a solid foundation for anyone wishing to work in teaching, training, or educational facilitation. It develops essential skills to guide, motivate, and effectively support learners in different educational contexts.
The Bachelor in Computer Application (BCA) is a program focused on acquiring theoretical and practical knowledge in computer applications, IT infrastructures, and software development. It prepares students to understand and apply computing principles in various professional environments.
Content and topics covered:
• IT infrastructures: operating systems, computer networks, databases, and security.
• Software development: object-oriented programming, web development, mobile applications, and development methodologies (SDLC, agile).
• Computer applications: design, implementation, and maintenance of solutions adapted to user needs.
• Information technologies: system management, cloud computing, virtualization, cybersecurity, and collaborative tools.
• Project analysis and management: planning methods, application life cycle management, and technical documentation.
Key learning outcomes:
• Solid understanding of fundamental computing concepts and their practical applications.
• Mastery of common programming languages (C, C++, Java, Python, etc.) and development tools.
• Ability to design, develop, and deploy software applications adapted to various environments.
• Skills in IT project management and solving complex problems related to information systems.
👉 Professional value:
This program serves as a springboard for careers in software engineering, web and mobile development, systems and network administration, cybersecurity, and data analysis. It provides a versatile and in-demand foundation to advance in the IT industry.
The ERP (Financial Accounting) program focuses on using an integrated Enterprise Resource Planning (ERP) system to efficiently manage all financial operations. It emphasizes the centralization and automation of accounting processes within a single, unified platform.
Content and topics covered:
• General Ledger: recording, monitoring, and managing accounting entries.
• Accounts Payable: invoice processing, payments, and debt tracking.
• Accounts Receivable: receivables management, billing, and collections.
• Budgeting and planning: creation, monitoring, and adjustment of financial budgets.
• Reporting and analysis: generation of financial reports, performance monitoring, and strategic
decision-making.
• Tax management and compliance: integration of tax regulations and preparation of mandatory
declarations.
Key learning outcomes:
• Proficiency in navigating and using an ERP system in accounting and finance.
• Ability to automate and optimize financial management processes.
• Skills in reporting and analysis to improve transparency and decision-making.
• Practical knowledge of key financial processes in an integrated environment.
👉 Professional value:
This training develops essential skills for positions in accounting, finance, management control, and administration in companies of all sizes. It enables effective management of financial flows while ensuring compliance and supporting strategic decision-making.
The Oracle Database 10g: Introduction to SQL program provides the essential foundations for working with SQL (Structured Query Language) in the management of relational databases.
Content and topics covered:
• Fundamentals of relational databases: concepts of tables, columns, rows, primary/foreign keys,
and referential integrity.
• SELECT statement: retrieving and filtering data from multiple tables, using conditions, sorting,
grouping, and built-in functions.
• Data Manipulation Language (DML): inserting (INSERT), updating (UPDATE), deleting (DELETE),
and querying data.
• Data Definition Language (DDL): creating and managing database objects (tables, views, indexes,
sequences).
• Other SQL features: constraints, joins, subqueries, conditional expressions, and advanced
functions.
Key learning outcomes:
• Ability to write efficient SQL queries to retrieve and manipulate data.
• Understanding of relational modeling concepts and the structure of Oracle databases.
• Ability to create and manage database objects according to application needs.
• Mastery of key concepts to advance towards database administration or application development.
👉 Professional value:
This training provides a solid foundation for IT professionals aiming to advance in development, database administration, data analysis, or information system management. It strengthens data manipulation skills and paves the way for more advanced Oracle certifications.
The CISCO Routing & Switching program covers two essential certification levels for networking professionals:
CCNA (Cisco Certified Network Associate)
• Validates fundamental skills in designing, configuring, and managing small to medium-sized
networks.
• Includes installation, configuration, and troubleshooting of Cisco routers and switches.
• Covers basic routing, switching, network security, IPv4/IPv6, VLANs, WLANs, NAT, ACLs, and
WAN connections.
This entry-level certification prepares professionals for real-world environments and builds a solid foundation for networking careers.
CCNP (Cisco Certified Network Professional)
• Demonstrates advanced expertise in planning, implementing, and troubleshooting complex
enterprise networks.
• Covers areas such as advanced routing (EIGRP, OSPF, BGP), enterprise-level switching, high
availability (HSRP, VRRP), QoS, advanced security, and network services integration.
• Develops the skills required to design and manage robust, secure, and scalable network solutions.
This certification is aimed at experienced professionals capable of managing critical infrastructures and optimizing system performance.
👉 Professional value:
The CCNA provides a stepping-stone into networking by mastering the fundamentals.
The CCNP represents a higher, globally recognized level, opening doors to roles such as network administrator, network engineer, consultant, or IT architect.
Together, these certifications demonstrate clear technical progression and serve as a strong asset for career advancement in the field of information technology.
Work & Experience
Sales representative (call center: “French Process” handling incoming and outgoing international calls)
Sales representative and IT support (call center – “French Process”) – January 2011 – February 2012
Management of incoming and outgoing calls (international)
Remote technical support and maintenance of computers (software)
Resolution of customer incidents on their computers
Team Leader – IT Sales Support (Call Center – “French Process”) – March 2012 – Jan. 2015
Supervision of a technical support and sales team
Management of incoming/outgoing calls and customer support
Remote maintenance and technical follow-up
Interpreter (FR-EN) & Advisor – International Services – Feb. 2015 – Sept. 2018
Welcoming, guiding, and assisting international patients
Providing medical and administrative assistance in French and English
Coordinating between patients and hospital departments
Advisor, Coordinator & Interpreter FR-EN (Partnership with 4 international hospitals) – Nov. 2018 – Present
Coordination and transfer of patients to partner hospitals (Artemis, Marengo Asia, Fortis, Medanta)
Support, interpretation, and advice for international patients
Management of the relationship between patients and hospital facilities
Receptionist – Medical Secretary & Advisor (IPD/OPD) – March 2022 – June 2025
Inpatient admissions (IPD): registration, billing, medical record management, bed allocation, interdepartmental coordination
Outpatient management (OPD): appointment scheduling, call and calendar management, billing, insurance follow-up
Preparation and filing of medical documents, transmission of information between medical staff and patients
Medical Secretary & Advisor (IPD/OPD) – June 2025 – Present
Management of patient files, registration, and billing
Coordination of appointments and communication between patients and physicians
Drafting and tracking of administrative and medical documents
Management of switchboard and mail
Awards
CCNA – Cisco Certified Network Associate
The CCNA certification is an entry-to-intermediate level IT credential offered by Cisco. It validates the ability to install, configure, operate, and troubleshoot networks, making it one of the most recognized certifications in networking and IT infrastructure.
Key areas covered:
Network fundamentals (LANs, WANs, IPv4/IPv6, routing, switching)
IP connectivity and IP services (DHCP, NAT, NTP, DNS, SNMP)
Security fundamentals (access control, VPNs, firewalls, basic threat defense)
Automation and programmability in networking (network automation basics, SDN concepts)
Troubleshooting and maintaining small to medium-sized enterprise networks
With a CCNA, professionals are prepared for roles such as:
Network Support Engineer
Network Administrator
IT Support Specialist (Network-focused)
Technical Support Engineer
Systems Engineer (Junior)
The certification demonstrates practical networking skills that are highly valued in IT, telecoms, cloud services, and enterprise environments.